Shipping and Returns

We pride ourselves on delivering beautifully given gifts, and try our very best to get gifts delivered on time. We will always do our best to meet any requirements that you have, to do so we would appreciate ordering as much in advance as possible. We don't like hidden costs and unexpected surprises so we provide FREE Standard Delivery on all Gifts and FREE Same Day delivery for all Flower orders

Flower Delivery Pricing

Auckland City (Albany - New Lynn - Papakura)
Same Day & Regular delivery : FREE

Gift Delivery Pricing

Auckland City (Albany - New Lynn - Papakura)
Regular delivery : FREE
Free collection from store
Same Day Delivery $5.00

North Island (outside of Auckland City)
Regular delivery : FREE
 
South Island & Waiheke Island
Regular delivery : FREE

Gift Delivery Schedule & Information

Orders must be received by 10:30am for same day delivery in Auckland.
Orders must be received by 12 noon for normal delivery
Orders requiring Saturday delivery must be placed prior to 12 noon on Thursday (South Island) or 12 noon Friday (North Island).
Saturday delivery is only available in major centres.

Auckland is normally delivered next day or same day (if requested)
North Island is normally delivered overnight
South Island & Waiheke Island are normally delivered in 2 working days
Rural deliveries normally take up to an additional 2 days depending on courier routes.

Please note that we cannot guarantee an exact delivery date so it is best to order with plenty of lead time and we will do our utmost to delivery your gift inline with our delivery guidelines.

Christmas Deliveries

During this busy period it is not unusual for courier services to become overloaded and therefore we advise allowing an extra day for delivery. Orders received by GourmetGifts.co.nz requiring immediate delivery will be despatched as soon as possible.

We take special care in packaging our gifts to ensure they arrive in pristine condition. However, occasionally things do not go according to plan and if that happens we will undertake to do everything we can to ensure a happy conclusion.

Returns Policy

If your gift is damaged or you are not 100% satisfied with your gift please contact us as soon as possible so that we can we can organise the return of your gift and send a replacement or provide you with a refund.

 

Cancellation Policy

If after placing your order you decide that you do not wish to proceed with the gift selected we are happy to organise a change of gift, a credit against your account for future orders or refund your payment less a 20% handling fee. To provide you with a refund we will require you to call us and provide a credit card number for your refund.


If you do need to contact us about your gift then please email or call us as soon as possible.

T: 0508 4GIFTS
T: 649 218 9831
Email: admin@gourmetgifts.co.nz